Before you send us a message, check if your question is already answered below. There's a good chance you can proceed immediately without waiting for a response.
Our delivery time is 5–9 business days. Is it taking longer? Then check here via the tracking page to see if it has been delivered to your neighbors or a pickup point.
Has the delivery time passed and is there no update in the tracking? Then only contact us – we will liaise with the delivery service. Unfortunately, we cannot start an investigation before that time.
Check out here our detailed instructions including tips and tricks
No problem! You have 30 days to return your order, as long as the products are unopened and unused.
👉 Click below to fill out our return form and view the return instructions:
Return form & instructions
Note: return costs are at your own expense.
We’ve got your back! 💖 If you are not satisfied with the result within 30 days, we offer you our money-back guarantee.
👉 Click below to directly submit your guarantee request and view the terms:
Request 30-Day Guarantee
Note: we always ask for a few clear photos of the result, so we can assess what went wrong and assist you as best as possible during the process.
